Comosoft GmbH, con sede en Hamburgo, es uno de los principales proveedores mundiales de sistemas de PIM, gestión de contenidos y publicación de bases de datos. Con su propio desarrollo de software en Hamburgo y Kiel y socios innovadores, Comosoft establece continuamente nuevos estándares para la producción de publicidad basada en bases de datos para el comercio electrónico, catálogos impresos o suplementos publicitarios, así como para el comercio móvil y mucho más.

OFERTAS EMPLEO

Comosoft, Inc. is looking for a Junior Technical Support Specialist to provide software/system(s) support to LAGO customers, internal staff, and internal IT systems. You will be part of a team that embraces challenges by supporting a diverse footprint of clients ranging from large national retailers, B2B, and advertising agencies. 

Successful candidates should have general knowledge of database publishing systems, server architecture, SQL, Linux, Unix, windows, OS operating systems and is eager to learn and stay abreast to current IT server and security trends. 

This position is internal and customer facing and requires a strong customer centric approach in delivering quality service and technical support. 

A willingness and desire to travel is a must to customer locations throughout North and South America and occasionally to our development headquarters in Hamburg, Germany. Hotel and airfare points are yours to keep and we cover all travel expenses including a competitive per diem rate. 

Responsibilities

 Executes software upgrades and provides general help desk technical support for existing LAGO customers

 Supports internal IT system/network (firewalls, routers, VPN)

 Provides SQL optimization/tuning support

 Builds Web Report using SAP Crystal Reports

 Evaluates architectural specification requirements and enhancement needs for new installs and upgrades

 Performs database backups and recovery

 Maintains historical records by documenting hardware and software changes and revisions

 Debugs server logs for troubleshooting application / database issues

 Prepares operating instructions, architectural diagrams and general technical documentation

 Maintains healthy client/vendor relationships

 Contributes to team effort by accomplishing related results as needed

Skills and Qualifications

 Proficient in SQL

 Understands Windows, Linux, Unix, MacOS operating systems

 Moderately proficient with java scripting and batch/shell scripting

 Understands general concepts of relational databases and catalog/circular publishing workflows

Has working knowledge of CC application suites

 Able to debug issues by analyzing server/database log files

 Able to problem solve while given ambiguous symptoms and reports of issues

 Understands principles of server load balancing and scalability

Requirements

 Self-starter and self-motivator

 Open-minded team player

 Great technical problem solver

 Highly organized and great time management skills (able to multitask)

 Excellent written and verbal skills

 Able to comfortably communicate with end users and leadership

 Good presentation skills

 Possesses good judgement as to when to escalate issues

 Works well under pressure

 Experience working in a team-oriented collaborative environment

 Willingness to travel (30-60%) based on demand

 Valid passport required for international travel

 Not required but knowing the German or Spanish language is a PLUS

We are looking forward to inspire you for Comosoft!

Please send your application to career@comosoft.com

ALWAYS LOOKING FOR

Siempre estamos buscando nuevas caras para apoyar a nuestro equipo internacional.

Únete ahora!

Preferimos recibir las solicitudes en formato PDF por correo electrónico a:

career@comosoft.com